Code of Practice

For Computerised Checkout Systems

In Supermarkets 2004

 


The Code of Practice for Computerised Checkout Systems in Supermarkets was developed to ensure that the interests of customers are protected in the operation of supermarket scanning systems.

 

Who does the Code apply to?

The Code is voluntary and applies to supermarkets and food stores who are signatories to it.  Signatories to the Code are:

 What does the Code cover?

The Code of Practice covers all scanned merchandise within a store.  This includes items registered using a PLU (“Price Look Up”) number.

 

The Code does not cover: 

The Item Free Policy

If the price displayed at the checkout or on the customer receipt is higher than the shelf price, the customer is entitled to receive that item free of charge.

 

The Shelf Price is the price of an individual item that appears on a shelf label or shelf price label.

 

The Shelf Label or Shelf Price Label means the sign or label showing the price of individual items at the place where the product is displayed for sale to the customer.

 

The item free policy does NOT cover goods that are “item priced”.

The item free policy does NOT cover goods where the shelf price is $50 or greater.


The Multiple Purchases Policy

Where multiple items bearing identical bar codes, or the same PLU number, are scanned and the scanned price is higher than the shelf price, the customer is entitled to receive the first item scanned free of charge and the remaining items at the lower price (that is, the shelf price).

 

When is scanning error deemed to have occurred?

A scanning error shall be deemed to have occurred when an item has been scanned, or the correct PLU number entered, and a price higher than the shelf price is displayed at the checkout or on the customer receipt.

 

It is not necessary for the customer to have paid for the item or to have left the store to be entitled to receive the item free of charge.

 

Where an operator error has occurred (that is where the wrong PLU number is entered or the wrong product is identified by the checkout operator) the customer is NOT entitled to receive the item free of charge.

 

Other provisions of the Code

Customer Service
If you want any further information about the Code, or to lodge a complaint, please telephone ANRA on (02) 8249 4520 during business hours.